Introduction

Crutrust Bank ("we", "our", "us") is committed to safeguarding the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal data:

• Personal details: name, contact information, address, and date of birth
• Account information: login credentials, transaction records, and account preferences
• Financial details: bank account information, salary, and payment history
• Technical data: IP address, browser type, device identifiers, and cookies
• Biometric and verification data (where applicable)
• Information from public databases or credit agencies

2. How We Use Your Information

• To verify your identity and manage your account
• To process transactions and provide financial services
• To comply with legal and regulatory requirements
• To detect, prevent, and investigate fraud or security issues
• To improve user experience and website functionality
• To communicate important updates or service notifications

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate business interests

4. Data Sharing and Disclosure

We only share your information with trusted third parties when necessary, such as:

• Regulatory authorities and law enforcement agencies
• Payment processors and credit reference agencies
• Fraud prevention organizations and security partners
• IT and customer support service providers

Any data shared is handled securely and in compliance with applicable laws.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. When your data is no longer needed, it will be securely deleted or anonymized.

6. Data Security

Crutrust Bank employs robust security measures to protect your information from unauthorized access, alteration, or loss. These measures include encryption, firewalls, secure servers, and strict access controls.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access and request a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permissible)
• Restrict or object to certain data processing activities
• Withdraw consent where processing is based on consent
• Request data portability

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content. You can control cookie preferences in your browser settings.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website means you accept the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer (DPO) at:

Email: privacy@ Crutrust Bank .com

Address: Salisbury Road, South West London, Hounslow, TW4

Effective Date: October 2025