Our Terms Of Data

We are Crutrust Bank Private Bank, the data controller of your information. You may contact our Data Protection Officer (DPO) at Salisbury Road, South West London, Hounslow, TW4 if you have any questions regarding your personal information.

This Privacy Statement explains how Crutrust Bank collects, uses, stores, and protects your personal data when you use our website (crutrustbank.com). Your personal data is information that can directly or indirectly identify you.

We are committed to protecting your personal information in compliance with applicable data protection laws and regulations.

Types of Personal Data We Collect

• Full name, address history, email address, and phone numbers
• Date of birth and/or age (for eligibility checks)
• Financial details such as salary, income, and existing bank account information
• Records of products and services you use, including IP address and device information
• Biometric data such as fingerprints and voice recognition (if applicable)
• Information from credit reference agencies, fraud prevention databases, and public records
• Family, lifestyle, or social circumstances (e.g. dependants, marital status) when relevant
• Employment, education, and professional details for credit and fraud prevention purposes
• Information about other individuals where you provide their data with proper authorization

How We Use Your Data

• To verify your identity and eligibility for our products or services
• To process applications, manage accounts, and provide banking services
• To comply with legal and regulatory requirements
• To detect, prevent, and investigate fraud, money laundering, or security breaches
• To improve our services, enhance website performance, and personalize customer experiences
• For communication regarding account updates, security alerts, and service notifications

Data Sharing

We may share your personal data with trusted third parties such as regulatory authorities, fraud prevention agencies, payment processors, and service providers. Data sharing is conducted strictly for legal, regulatory, and service-related purposes.

Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to regulatory obligations
• Restrict or object to processing of your data in certain circumstances
• Request data portability where applicable

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this statement or as required by law. When data is no longer needed, it is securely deleted.

Security

Crutrust Bank employs strict technical, organizational, and security measures to protect your personal information from unauthorized access, loss, or misuse.

Policy Updates

This Privacy Statement may be updated from time to time. Any changes will be posted on this page with the revised date. Continued use of our website after updates indicates acceptance of the revised terms.

Effective Date: October 2025